Returns & Exchanges

At BLACKPINK OFFICIAL STORE, we want you to love your merchandise; however, if you are not satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. Please ensure all apparel and accessories are in their original, unworn condition with all tags and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all official labels and holographic stickers remain attached to the products.

• 3.
  Ship the Items

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 7-10 business days to your original payment method.