Frequently Asked Questions
Everything you need to know about your BLACKPINK Official Store experience.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days, depending on your location and local customs processing times.
What is your return policy for apparel and merchandise?
We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Please note that limited edition drops may have specific return restrictions.
How can I ensure I am buying official merchandise?
Every item sold on this store is 100% official and includes a unique holographic authentication sticker to verify its origin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets to ensure a secure checkout.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and the packaging for an immediate replacement or refund.